Support
Talk to the person who built it
Support is handled by the developer, not a ticket queue. Typical response time is under one business day, EU hours.
Include your shop domain (the .myshopify.com one) so we can look at your configuration right away. For data processing agreements, use the subject "DPA request"; details on the DPA page.
Common questions
A real customer says they were blocked. What do I do?
Open the live visitor log, find the block event, and check which rule fired. Add the customer to the allowlist for an immediate fix, then loosen the rule if it was too broad. If the log shows a detection error rather than one of your rules, email us the event and we will tune it.
The visitor log shows nothing. Is Cordon working?
Usually this means the app embed block is not enabled in your theme, or your store runs on a custom domain that finished setup after Cordon was installed. Toggle the embed in Theme settings, and if the log stays empty email us your shop domain; domain sync is on our side.
How do I change plans or cancel?
Billing runs through Shopify. In your Shopify admin, open the Cordon app and use the Plan and billing page, or manage it like any app subscription under Settings, Apps. Cancelling stops billing at the end of the cycle.
Can you help me pick the right rules?
Yes. Email a short description of the traffic problem (scrapers, fraud from a region, checkout bots) and we will suggest a rule set. The presets cover the common cases: Block China, Anti-scraper, and Strict mode.